At Global Knives we want to make sure shopping for gifts and your favourite cooking knifes easier. Global Knives aims to ensure that all of our customers are happy. If you experience any problems with your order please don’t hesitate to contact the team and we will make it right.
Deliveries are made via Australia Post and Global Knives aims to get all orders delivered within 2-5 working days. The delivery times provided by Global Knives are estimates only. Global Knives will not be held accountable for late deliveries or loss or damage relating to late deliveries.
Please ensure that you enter the correct delivery address as for those parcels which are undeliverable, Global Knives cannot be held responsible for incorrectly entered delivery address.
To the extent permitted by law, Global Knives will not be liable for any loss of income, loss of profits, loss of data or any indirect or consequential loss of damage of any kind whether caused by wrongful acts (including negligence) breach of contract or otherwise caused by this website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded as soon as possible.
You can return any products to us that have been purchased on Globalknives.com.au that arrive faulty however you must do this within 14 days of receipt of your order. Faulty goods will be processed as per the manufacturer’s warranty.
The product warranty shown on or in its packaging is provided by Sheldon and Hammond Pty Ltd of 24 Salisbury Road, Asquith, NSW 2077. If the product has a defect within the warranty period stated on or in its packaging which is not caused by misuse or abuse, we will replace the product. To make a warranty claim call us on 1800 351 202 Or email email@example.com. The customer service team will advise you how to return your faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits to the consumer given by warranty are in addition to other rights and remedies of the consumer under the law. Proof of the products purchase is required.
In the unlikely event that your Global knife/s need to be replaced. Please ensure that the products are safely packaged so that no sharp edges penetrate the packaging. We would suggest when returning the Global Knives to us that a piece of cardboard be put around the blade and then the knife wrapped in newspaper. Please click here for a convenient form to include with your package or enclose a note stating your full name, address and a contact phone number. Please note that the delivery of the replacement knife will need to be signed for so if a work address is more convenient please supply these details.
The return address is as follows:
Sheldon & Hammond
Reply Paid 837
Hornsby NSW 1630