FAQ

 

General

 

Can stainless steel rust?

Yes, any stainless steel product can in some circumstances rust but it is much more resistant to corrosion than ordinary carbon or alloy steels. It is 'stain-less' not 'stain-impossible'.


How can I be certain it’s a genuine knife?

When purchasing a GLOBAL knife, the only way to guarantee that it is genuine is to purchase it from an authorized GLOBAL stockist. To find your nearest authorised GLOBAL stockist please click here. 


What is stainless steel?

In metallurgy, stainless steel is defined as a steel alloy with a minimum of 11% chromium content. Stainless steel does not stain, corrode, or rust as easily as ordinary steel (it stains less), but it is not stain-proof. There are different grades and surface finishes of stainless steel to suit the environment to which the material will be subjected in its lifetime. Stainless steel is 100% recyclable and is available in different forms.


Knife Care



My knife is chipped, what should I do?

Nicks in the blade:

Small niks in the blade are created through normal use of the knife, so don't panic if this is what has happened. Using a whetstone or even a Minosharp pull-through sharpener should remove these niks for you and get your knife back to brand new sharpness. For larger niks you may need to get your knives professionally sharpened.

 


Chunks in the blade:

If the knife blade hits bone or frozen foods, the result can be that the blade has large chunks appear. Unfortunately these are irreparable and the Global knife guarantee is only valid for manufacture fault.

Cutting through frozen food, bone or any such product that results in large chunks in the blade is mis-use of the knife and therefore the knife is not under guarantee and you will need to purchase a replacement.


What are the most common causes of stainless steel rusting or corroding?

Improper cleaning of your stainless steel is the most common cause. This could include not removing all the dirt from your stainless steel, not thoroughly rinsing your stainless steel after washing, leaving some soap behind, and not thoroughly drying your stainless steel, allowing the iron in your water to react with the oxygen in the air leaving spots behind. In the last instance, it is your water that is rusty not your stainless steel. The best way to avoid rust or corrosion problems is to follow the instructions in the Knife Care Section.


Another cause of rust or corrosion could be that some iron particles have contaminated the surface of your stainless steel by scouring it with steel wool. It is these iron particles from the steel wool that are rusting not your stainless steel. Chlorides, which include a wide range of products from chlorine detergents to salt, can also have a corrosive effect on stainless steel. The addition of molybdenum to all the knives we sell helps our knives resist corrosion to chlorides, but care should still be taken to thoroughly rinse any chlorides from your stainless steel as soon as is conveniently possible.


What do I do if I have dropped my knife?

GLOBAL knives are guaranteed against manufacture fault only - this does not include knives that have been dropped.  Unfortunately the guarantee does not cover dropped knives and you will need to purchase a replacement.


What do I do if my knife has snapped?

GLOBAL knives are guaranteed against manufacture fault only.
To determine whether your knife has snapped from manufacture fault or not, and therefore whether it is under guarantee you must fill out the warranty claim form and return to the supplied address on the form.


When the knife has been examined and the outcome is manufacture fault then the knife is under guarantee and the item returned will be replaced. Unfortunately if the knife has no manufacture fault, then the knife is not under its guarantee and a replacement will need to be purchased.


What is the best way to remove rust or corrosion from your stainless steel?

There are many general household stainless steel cleaners available on the market and any of these can be used to remove rust from your stainless steel.
Please visit your local kitchen shop or department store to find one that is specifically produced for kitchen products.


What is the guarantee for GLOBAL Knives?

GLOBAL knives are guaranteed against any type of manufacture fault during normal use of the knife.
If the knife has been mis-used, mis-treated ie dropped, used as a screwdriver, to cut through frozen foods or put in the dishwasher, then the knife is no longer guaranteed.

To determine whether your knife is under guarantee you must fill out the warranty claim form and return to the supplied address to be examined. The warranty claim form can be found in our GLOBAL guarantee section.


Product Range



Are replacement ceramic wheels available for the MinoSharp and MinoSharp Plus sharpeners?

Yes. Replacement ceramic wheels can be purchased online here


What should I do if I break my GLOBAL ceramic sharpening rod (G-25)?

Unfortunatley if you should break your Global ceramic sharpening rod it cannot be repaired.  You can purchase a replacement here